|
Barnum Floors
reminds
its customers that:
“The bitterness of poor quality
remains long after the sweetness
of low price is forgotten”
-
Anonymous |
As
the story goes, in 1994 Al was sitting at a resort in Costa Rica
visiting his youngest daughter, Kelly, who was serving in the
Peace Corp. He began conversing with another American who was in
the business of exporting teak. He told Al, “Hardwood flooring
is coming back in style. There will be a need for quality
hardwood experts”. This gentleman planted the seed for entering
into the hardwood flooring business. In 1995, Barnum Floors was
born.
For the first two
years, Al & Gary worked night & day. Gary took every hardwood
installation and sanding course offered by the National Wood
Flooring Association (NWFA). He practiced in the homes of
friends and relatives. Often Al would join him on-site to try to
help as he could. Al set up the books for the company and began
a marketing campaign to local builders. They set up their first
office with leased floor space in the Westport Home Center. From
the beginning, their commitment to excellence and customer
service was the driving force.
By 1997, business
was quickly beginning to pick up. Al was trying the run the
office on his own, including scheduling jobs, typing quotes,
invoicing, ordering, payroll and marketing. Although three
additional employees were now in place, Gary was still sanding or
installing most all jobs, handling new sales and meeting with
customers. The company was growing faster than they
could handle.
In spring 1998
several additional family members joined the ranks. Kathy; Al’s
eldest daughter, Kyle, Kelly’s husband and Austin, Gary’s
stepson joined the company. Kyle & Austin grabbed hold of
sanders and didn’t let go for years. They became masters at
their skill and have trained numerous additional sanders. The
majority of these sanders still remain with Barnum Floors.
Kathy joined
forces with Al in the office where they implemented payroll
schedules, work orders, quote sheets, benefits & inventory
guidelines. Today she manages the office, as well as, marketing
and sales. Gary moved almost exclusively to outside sales and
several more employees were added. From 1998 to 2000, Barnum
Floors exploded, with sales increasing by 300%.
In 2000, Barnum
Floors moved into their own showroom at 9379 Swanson Blvd in
Clive. For a few years, they added carpet & tile to the
repertoire. In 2005, after ten years in business, the decision
was made to return to the core business of hardwood only,
specializing in custom installation. At that time, they bought
the concrete building across the street at 9460 Swanson Blvd
from Taylor Ball and began extensive renovation, including a
1,500 sq ft showroom & 7,500 sq ft of warehouse space.
Today Al, Gary, &
Kathy remain at Barnum Floors along with 18 additional dedicated
employees & craftsman. Barnum Floors continues to specialize in
custom hardwood flooring, installed and finished on-site while
consistently setting the standard for restoration of existing
hardwood floors. This family owned & operated company repeatedly
demonstrates their commitment to excellence and customer
satisfaction. |